Refund & Returns Policy

Effective Date: May 22^nd 2025

At HERMEQ LLC, we are committed to ensuring your satisfaction with our products. This policy outlines the terms and conditions for returns and refunds applicable to purchases made through our U.S. operations.

1. Order Cancellations

• Standard Products: You may cancel your order within 14 days of placing it or within 14 days of receiving the goods, whichever is later.
• Custom/Bespoke Products: Orders for items manufactured to your specifications are non-cancellable and non-refundable once production has commenced.

2. Return Eligibility

To qualify for a return:

• Items must be in their original condition, unused, and in the original packaging.
• A Return Merchandise Authorization (RMA) must be obtained from our customer service team prior to returning any items.
• Returns must be initiated within 14 days of delivery.

3. Return Process

1. Contact Us: Reach out to our customer service at [Insert Contact Email] or [Insert Phone Number] to request an RMA.
2. Prepare the Package: Securely package the item(s) to prevent damage during transit.
3. Shipping: Ship the item(s) to the address provided with the RMA. Return shipping costs are the responsibility of the customer.

4. Inspection and Refunds

• Upon receipt, returned items will be inspected by our team.
• If the return is approved, a refund will be processed to your original payment method within 30 business days.
• If items are found to be damaged, used, or not in their original condition, we reserve the right to deny the refund or charge a restocking fee.

5. Non-Returnable Items

The following items are non-returnable:

• Custom or bespoke products made to your specifications.
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Report Immediately: Contact us within 48 hours of delivery.
• Provide Documentation: Include photos and a description of the issue.
• We will assess the situation and, if validated, offer a replacement or refund at no additional cost.

7. Contact Information

For any questions or to initiate a return:

HERMEQ LLC
Email: sales@hermeq-usa.com

Address

HERMEQ LLC, 16192 Coastal Highway, Lewes, Delaware, 19958

Note: This policy is subject to change without prior notice. Please refer to our website for the most current version.